Marcus Berkner Designs


Ordering Information
Shipping, ordering and payment info



  • Return Policy:

    If you are unhappy with your purchase for any reason, you are welcome to return your order for a refund within 14 days of the postal delivery date. We do not refund shipping and handling charges. Customer is responsible for return shipping and insurance costs.

    Please include as much of the following information with the return as possible so we can credit the proper account:

    1) A copy of original receipt
    2) The order number
    3) Your name and address and contact info

    Ship your return to the return address on the original package.

    BEADED RE-SIZINGS: Simply return the item within the fourteen-day return period for a refund, and order the new size at your convenience. Again, we do not refund shipping and handling charges. Customer is responsible for return shipping and insurance costs.

    RING RE-SIZINGS: Our rings are select castings and are not always size-able. If you need a different size than the size that you ordered, we handle it simply as a return and a possible new order. You are welcome to return the item for a refund within the fourteen-day return period, and re-order the correct size any time at your convenience, if it is available. We are not able to have all size choices available at all times.

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  • Care of Merchandise:

    a) Beaded Items: Avoid wearing the item in the shower, when exercising, and to bed. If the item gets wet, lay it out to dry thoroughly before putting it away or wearing it. Avoid getting cosmetics or other chemicals on it, or if this happens accidentally, wash with mild soap, rinse well, and lay out to dry thoroughly. Any metallic or shiny sterling silver item should be stored in a zip-lock bag when not worn to avoid tarnishing.

    b) Sterling Silver Items: Sterling silver rings can be worn 24/7. Wearing sterling silver rings regularly will keep them polished. Other sterling silver items should not be worn in the shower, or while exercising. Avoid wearing chains and bracelets while sleeping. If non-ring sterling items get wet, lay them out to dry thoroughly before storing or wearing. Avoid getting chemicals, such as cosmetics on them. If this happens accidentally, wash with mild soap, rinse well, and lay out to dry thoroughly. All sterling silver items, rings, or others, should be stored in a zip-lock bag to avoid tarnishing when not being worn.

    c) All Items: To clean sterling silver items, or any shiny item, rub gently with a polishing cloth which can be purchased at a local department store. If this is not available, a piece of cotton flannel can be used.

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  • Ordering:

    Pay online using Credit Card or Bank Account through Paypal:
    We use Paypal and Paypal's shopping cart because we trust Paypal's secure system and this helps us keep our prices down and process orders quickly and securely. You can check out with Paypal without becoming a member or if you like the convenience of ordering quickly with your information pre-stored, you can become a Paypal member - your choice.

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  • Shipping Choices:

    When will my order ship?

    a) USPS First Class Mail: This shipping method costs a non-refundable flat rate of $2.75.
    First Class Mail shipping time averages 3-5 days once order is shipped. (See our shipping schedule.)The shipping time can be longer, especially around holidays.

    b) USPS Priority Mail: This shipping method costs a non-refundable flat rate of $6.10.
    Priority Mail shipping time averages 2-3 days. once order is shipped. (See our shipping schedule.) This can be longer around holidays.
    There is no guaranteed delivery date for Priority Mail, but it tends to be more reliable than First Class Mail, as far as on-time delivery is concerned.

    Our products are handmade and many are made upon order, so we are not able to offer overnight shipping. It generally takes three business days before your order is put in the mail.